Chatiw Contact
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Contact Chatiw support.
One inbox, read by people: [email protected]. Here is what to include for accounts, coins, reports, ban appeals and privacy requests, plus a few quick fixes worth trying before you write.
one inbox
Write to [email protected]
Everything goes to one address: [email protected]. Accounts, coins, reports, appeals, privacy requests and ideas all land in the same inbox, and a person reads each one.
If you have logged in, write from the email linked to your account. If you are still a guest, include your nickname and the device and browser you use, so we can find the right session.
What to put in your email
A clear subject line and the right details save a round of back-and-forth. Pick the case that fits:
- Account: trouble logging in, a lost guest session, a nickname or photo that will not update. Include your nickname and device.
- Coins and VIP: a purchase that did not arrive or a charge you do not recognise. Include the date, amount and receipt number, never your full card number.
- Report follow-up: something serious that happened in a chat. Include the other person's nickname, the time, and what happened.
- Ban appeal: include your nickname, roughly when the ban happened and why you think it was a mistake.
- Privacy: a copy of your data or account deletion. Write from the account email, or include your nickname and device if you are a guest.
Never email us your password; no genuine support request needs it.
Before you write: quick fixes
A lot of problems have a two-minute fix. Voice or video refusing to start is nearly always a browser permission, so check those for Chatiw first. If the page will not load, reload, try another browser, or switch off a VPN. If your coins seem gone after clearing your browser, you were probably on a guest session; log in on the device where you bought them.
The help center collects more of these, and is Chatiw safe explains how reports and bans work.
If you are in danger
Email is not an emergency channel. If someone threatens you or you feel unsafe, contact your local emergency number or the police first. Then block and report the account in Chatiw, and write to us with the details so we can act on our side.
What happens after you write
A person reads your message and replies from [email protected]. If something is missing, like the date of a purchase or the nickname you were using, we ask for it in the same thread, so please reply there rather than starting a new email. Reports about safety are looked at before routine questions.
For ban appeals, the reply tells you whether the decision stands or has been reversed. For deletion requests, it confirms once the account is gone.
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Where to next
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Contact questions
How do I contact Chatiw?
Email [email protected]. It is the one channel for accounts, coins, reports, appeals and privacy requests.
Is there a phone number?
No. Support is by email only, so there is a written record of your case.
How do I delete my account?
Email support from the address linked to your account, or include your nickname and device if you are a guest, and ask for deletion.
I bought coins but they are missing. What should I send?
The date, amount and receipt number, plus your nickname. Never send your full card number.
Can I appeal a ban?
Yes. Send your nickname, the rough date of the ban and your side of the story to support. Appeals are reviewed by a person.